Shipping policy

ORDER PROCESSING:

Please allow 1-3 business days to process your order. Expect an email within 1-3 days letting you know your order is on the way! If you can't find your email, please check your spam folder. If you still cannot find it email us and we will resend it.

NO TRACKING OR INSURANCE:

If you selected our cheapest shipping option with no tracking or insurance, that means you will NOT receive a tracking number, nor will you be reimbursed should your order be lost or arrive damaged.

However, if you wish for your order to be protected, and still want the cheapest shipping option, select our Shipping Protection and we will take care of you should anything happen to your order.

FLAT RATE SHIPPING:

Delivery time ranges from 5 - 20 days depending on which shipping method you select; if you ordered during holidays; or if the destination is within or outside of Canada. Since we ship out of Alberta, expect longer shipping times for orders traveling to Eastern Canada.

SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout.

We currently ship to Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

REFUNDS, RETURNS AND EXCHANGES:

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@ambergoo.store with your order number and 3 photos of the item’s condition, front and back of the shipping envelope.

We address these on a case-by-case basis but will do our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@ambergoo.store.